Privacy Policy

Last Updated: 23 January, 2025

At Place & Palette, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or interact with our services.

1. Information We Collect

We collect the following types of information:

  • Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect personal details such as your name, email address, shipping address, and payment information.

  • Non-Personal Information: We may collect non-personal information about your visit to our website, such as your IP address, browser type, pages viewed, and time spent on the site, through the use of cookies and analytics tools.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfil your orders, including shipping and delivery.

  • To communicate with you about your purchases, account updates, and promotions.

  • To improve our website and customer service.

  • To send you marketing communications if you have opted in to receive them.

  • To comply with legal obligations and prevent fraudulent activities.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers for business purposes, such as:

  • Payment processors

  • Shipping and delivery services

  • Email marketing platforms

These third parties are required to handle your data in accordance with applicable laws and protect your privacy.

4. Data Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical measures to protect it. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you.

  • Correct or update your personal information.

  • Request the deletion of your personal information, subject to applicable laws.

  • Opt-out of marketing communications at any time.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience on our website. These technologies help us understand how you interact with our site, improve our content, and serve personalised advertisements. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites, and we encourage you to review their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

Email: natalie@placeandpalette.com.au