Shipping Policy

Last updated: December 6, 2024

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be read alongside our main Terms: http://www.placeandpalette.com.au/terms-conditions. Please carefully review this policy when purchasing our products. It applies to all orders you place with us.

Delivery Costs

Delivery costs vary based on the product. Factors such as the weight, size, destination, and courier determine the shipping fee. The total delivery cost will be calculated at checkout before you finalise your purchase.

Delivery Areas

We currently deliver to Sydney and Melbourne Metro areas only. At this time, we are unable to offer delivery outside these locations.

International Delivery

We do not offer international delivery.

Custom-Made Products

For custom-made products, a lead time applies before delivery. The specific lead time is noted on the product page. Delivery will occur after the indicated lead time has elapsed.

Multiple Shipments

You may receive your order in multiple shipments, depending on the availability and source of the products you have purchased.

Delivery Restrictions

Orders cannot be shipped to P.O. boxes. Not all shipping methods may be available for certain items. Orders are shipped on business days only (Monday to Friday, excluding public holidays).

Delayed Orders

If delivery is delayed for any reason, we will notify you as soon as possible and provide an updated estimated delivery date.

Questions About Returns?

If you have any questions about returns, please review our Return Policy.

Contact Us

If you have any further questions about this Shipping & Delivery Policy, feel free to contact us:

Email: shipping@placeandpalette.com.au